Privacy policy for enquiries and orders

Information We Receive

When you contact us by WhatsApp, phone or email, we may receive your name, contact number, location, product interest and order details.

How We Use It

We use your details to answer enquiries, confirm product availability, coordinate delivery and provide basic customer support.

WhatsApp and Phone Communication

Because orders are confirmed manually, most communication happens on WhatsApp or phone. Please avoid sharing unnecessary sensitive information in chat.

Sharing

We do not sell customer information. Delivery details may be shared only with people involved in fulfilling your order.

Retention

Order conversations and contact details may be retained for customer support, delivery reference, accounting or dispute resolution where required.

Customer Requests

You can contact us to correct basic contact details or request removal of non-essential enquiry information, subject to legal and operational requirements.

Contact

For privacy questions, contact us at officialgauamritnaturals@gmail.com.