Clear delivery and support policy before dispatch

Order Confirmation

Orders are not treated as final until our team confirms product availability, selected pack size, quantity, final price, delivery charges and payment instructions on WhatsApp or phone.

Shipping

Delivery availability, charges and timeline depend on product, batch, quantity and location. These details are confirmed on WhatsApp before order finalization.

Dispatch Timeline

Dispatch timing depends on stock availability, order size, packing requirement and transport option. Estimated timelines are shared during confirmation and may vary due to courier or local delivery conditions.

Return / Replacement

Food and natural products are not generally returnable after opening. If an item arrives damaged, leaking or incorrect, contact us with clear photos and order details on the same day of delivery so we can review replacement or support options.

Cancellation

Orders can be cancelled before dispatch. Once dispatched, cancellation depends on shipping status and product condition.

Important Note

Please do not accept damaged outer packaging without checking where possible. Keep photos of the package, label and product if you need support.